Yes. We recommend booking your transfer at least 24 hours in advance to guarantee availability and ensure a seamless experience.
Frequently Asked Questions (FAQs)
Find quick answers about booking, payments, cancellations, airport pickup, and transfer details.
Reservations can be made easily through our online booking system. You may also contact us anytime at:
- sales@royalpickup.com
- +52 998 734 8024
Our team is available 24/7 to assist you.
We accept online payments through PayPal and major credit cards. Cash and card payments upon arrival may also be available depending on your reservation.
Once your booking is completed, you will receive a confirmation email with your reservation details and service voucher. If you do not receive it, please contact our team immediately.
Yes. Reservation changes and cancellations may be requested prior to your scheduled service. Cancellation fees may apply depending on the notice provided. Please review our cancellation policy for additional details.
- Cancellations made 24 hours or more before the service are subject to a 10% cancellation fee.
- Cancellations made between 8 and 24 hours before the service are subject to a 50% cancellation fee.
- Cancellations made within 8 hours of the service are non-refundable.
- No refunds apply for no-shows.
No. Our team continuously monitors all reservations and flight information to ensure your service operates smoothly. If you have any questions, our support team is always available to assist you.
Your driver will drop you off at the correct terminal corresponding to your airline or the terminal specified in your reservation.
Our airport representative will be waiting outside the terminal holding a sign with your name for easy identification.
Please contact us immediately at:
- +52 998 734 8024
Our team will assist you right away.
Your confirmation voucher includes all contact information, including local phone numbers and customer support details for immediate assistance.
No worries. All our services include complimentary flight monitoring. Our team tracks your flight in real time and will wait for you in the event of delays.
Our team monitors all flights closely, including early arrivals, to ensure your transportation is ready when you land.
Yes. We monitor all flights in real time to provide accurate and timely airport pickups.
All our transportation services are completely private. Your vehicle is reserved exclusively for you and your group.
No. All prices are per vehicle, not per person.
Yes. All quoted prices include taxes and airport fees unless otherwise stated.
Each passenger is allowed one standard suitcase and one personal item. If you are traveling with oversized luggage or require additional cargo space, please inform us in advance so we can properly arrange your transportation.
- Cancun Hotel Zone: 15 to 30 minutes
- Cancun Downtown / Playa Mujeres / Puerto Juarez: 30 to 40 minutes
- Puerto Morelos: 40 to 50 minutes
- Playa del Carmen: 50 to 60 minutes
- Puerto Aventuras: 1 hour to 1 hour 20 minutes
- Akumal / Tulum / Tulum Hotel Zone (Boca Paila): 1.5 to 2.5 hours
Travel times are approximate and may vary depending on traffic and weather conditions.
Please contact us immediately by phone or email. Our drivers carefully inspect each vehicle after every service; however, timely reporting significantly increases the chances of recovering lost items. If your belongings are found, we will gladly coordinate the best possible way to return them to you.
Currently, our airport transportation services operate exclusively from Cancun International Airport.
Yes. All our services are completely private and designed to provide a comfortable, personalized, and premium experience.
Yes. All our vehicles are fully air-conditioned for your comfort.
Our SUVs comfortably accommodate up to 6 passengers, while our vans can accommodate up to 10 passengers.
Yes. Child safety seats are available upon request at the time of booking and are subject to availability.
Tipping is entirely optional and always appreciated for exceptional service.
No. Smoking is strictly prohibited in all our vehicles to ensure a clean and comfortable environment for all passengers.
Absolutely. Additional stops such as supermarkets, restaurants, or convenience stores may be arranged in advance upon request. Additional fees or waiting time may apply depending on the stop requested.
Yes. We provide private transportation services throughout Cancun, Riviera Maya, Quintana Roo, and Merida. Rates vary depending on distance and destination.